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Delivery & Returns

We believe that you will be happy with any purchase you make from Utek-Solutions.com. However we understand that at times items may not be as expected and should you wish to return an item.

 

  • Please login to your account page and click on Product Returns (left hand menu)
  • Click on 'Request new product return'
  • Select the relevant order
  • Fill in details and submit request

Please do not send us any goods back until you receive a Returns number and instructions from us

Repairs under warranty- for faulty goods that are still within their manufacturer warranty period, you may want to consider contacting the manufacturer of the product directly before contacting Utek-Solutions.com, this process is usually much quicker.

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 days of receipt. To enable this we require the item to be returned with a proof of purchase and in accordance with Utek-Solutions.com returns policy. Please see our terms & conditions for more information.

 

REFUNDS FOR RETURNED GOODS

When you return a product, we’ll process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item. When you return a product that you purchased using a credit card, the same card you used will be credited with the refund.

Should you wish to return an item, please follow one of the methods below:

CONTACTING OUR CUSTOMER SERVICES TEAM

The simplest way to arrange a return is to email our Customer Services team via the contact us form -Click Here

UK Delivery

Next working day delivery can only be carried out when a order is placed before the cut off time which is 4:00pm on the day of purchase (Mon-Fri). However on some occasions we can despatch after 4.00pm please contact us on 01484950489

Royal Mail Next Working Day from £7.49 - We use this service for UK Next day service deliveries - Full tracking is available via email.

Royal Mail from £3.99 - One of the most popular postal services, aims to deliver your order in 1-4 days, including Saturday. We use Royal Mail services for our standard delivery option for low value items.

Royal Mail Special Delivery from £8.95 - Special Delivery Next Day for guaranteed delivery of your urgent or valuable item before 1.00pm the next working day

Delivery prices vary depending on the weight of the chosen item and delivery service; a price will be calculated during the checkout process when the delivery details have been entered.

Destinations, which are, VAT exempt, VAT will be removed in the checkout process. i.e Guernsey, Jersey, BFPO

INTERNATIONAL DELIVERY

Here at Utek-Solutions we deliver to over 95% of the world using trusted names such as Royal Mail, Parcelforce, UPS , DHL and other respective delivery services. Our services are 100% insured.

Royal Mail - We use this service for customers who will like to receive their items via their national postal service. This service is limited to certain countries in our checkout.

Parcelforce - This service is a priority international delivery option and can be chosen by customers who require packages to be delivered worldwide within 2-5 days.

UPS - As per UPS this is a similar service and provides International customers with a speedy priority delivery service.

DHL - This is a budget priority mail service; it is a better value service compared to the FedEx/UPS delivery options but normally ensures international customers received packages within 3-5 days.

TAX FREE - Destination, which are outside the European Union, are TAX (VAT) exempt. TAX (VAT) will be removed in the checkout process.

European Union (EU) business-to-business customers are entitled to a TAX (VAT) Free purchase if your TAX number is supplied.

Delivery prices vary depending on the weight of the chosen item, delivery service and postal country. A price will be calculated during the checkout process when the delivery details have been entered.

Full tracking is available via email upon despatch.

All delivery times are stated in working days (Monday - Friday).

Contact Us.

LSJ Enterprises Uk Ltd

Armytage Road.

Brighouse.

HD6 1PT,

United Kingdom.

Tel:+44 (0) 1484950489

Email: Sales@utek-solutions.com